Feliz Stays Vacation Rental Policies and Procedures
FELIZ Stays takes great pride in our vacation rental properties and works hard to ensure a safe, clean, and fun vacation experience for all of our guests! Please don’t hesitate to contact us with any questions regarding the below policies.
Easy Reservation Process
Submit a booking request online or by phone.
We’ll review the booking request to ensure it fits our policies and guidelines.
Your reservation will be confirmed once we’ve accepted the booking request and your payment have been successfully processed.
We are using only credit cards and debit cards for payment. (Visa, MasterCard, Amex and Discover). Full amount is charged at the time the reservation has been confirmed.
There is a refundable deposit on all properties. You will be charged a pre-authorization charge on the credit card used for your reservation the day prior to guest arrival. This charge will be released three days after checkout pending provided there were no identified damages or other issues.
If for any reason a security deposit has not been added to the reservation, you are still liable for any damages at our property.
We have no hidden fees! The reservation total consists of the nightly rate, cleaning fee, and all requisite city and state taxes. We strongly recommend Travel Insurance but this is optional.
The leaseholder is responsible for payment, deposits, damage to property and all responsibilities spelled out herein. The leaseholder’s email address will be used for all notices and correspondence. The leaseholder must be present at the property during the dates of occupancy.
You are binding yourself to the property during the dates booked once your booking is confirmed and you have entered into our rental contract. There should be no expectation of compensation or relocation because you are not happy with the property for whatever reason.
We will make every effort to correct impactful issues or problems encountered during your stay, but refunds should not be expected.
FELIZ Stays reserves the right to cancel a confirmed reservation (with good reason) at any time prior to the leaseholder taking occupancy of the property. If this should occur, FELIZ Stays will refund the full reservation amount to the payment method on file.
Cancellations and Refunds
Strict Cancellation Policy: Guests who cancel at least 60 days or more before check-in date will get back 100% of the amount they’ve paid. If they cancel less than 60 days before check in date, they will not get a refund.
Once we’ve confirmed your reservation, any cancellations, date changes or property switches will invoke our cancellation policy.
We understand, things happen! Unforeseen circumstances such as sudden illness, job loss, deaths or hurricanes do occur. This is why we highly encourage all guests to purchase Travel Insurance to help protect the investment made on your vacation. This insurance is optional, but we strongly recommend it so if you experience a tragedy such as these listed above, you may be reimbursed.
Our vacation rental properties provide a centralized location to experience and enjoy San Antonio for any type of vacation. They are a few minutes from our very own Riverwalk, the Alamo and many other main attractions in San Antonio. Come and have your home away from home with FELIZ Stays!
All of our properties include standard household items including air/heat, microwave, oven, coffee maker, pots and pans, dishes, glassware and utensils, washer and dryer. Our homes also have WiFi services that support multiple devices and streaming, as well as Roku with access to Sling TV for live television channels. Guests are welcome to log into their own streaming service accounts such as Netflix, Amazon Prime or Hulu. Please review the Amenity section on the Property Page for more specifics on amenities offered at your selected vacation rental.
NOTE: We do not guarantee the accuracy of the property information on our website; however, every effort has been made to ensure the accuracy of the property. It is subject to errors, omissions, and price changes, change of property contents and/or features or withdrawal without notice.
Each property will be supplied the appropriate amount of bedding and towels based on the property’s occupancy. Everything will be ready upon check in time so you can just kick off your shoes and relax! A bath towel, hand towel and washcloth will be provided for each guest. There will also be kitchen towels and pot holders.
Standard beds will be made up with linens and comforters. Sleeper sofas and trundle beds will not be made; however, linens will be supplied for each of these beds.
Please be sure that all linens remain at the property when you leave in order to avoid additional charges.
FELIZ Stays works very hard to maintain a quiet atmosphere for the enjoyment of our guests and our neighbors.
The maximum number of guests allowed in each property is listed on the Property Page on our website. This maximum number of guests allowed includes all infants and children. At no time are individuals not listed on the reservation allowed at the property.
Parties and Special Occasions/Events
We rent to responsible adults older than 24 and family groups; a property may not be rented on behalf of underage guests. House parties are strictly prohibited at all of our properties and will result in grounds for immediate eviction.
We do strictly implement quiet hours from 10:00PM to 6:AM.
All FELIZ Stays vacation properties are non-smoking. Violation of the smoking policy will result in forfeiture of all monies and eviction. In addition, the guest will be charged for the additional cleaning of the property.
It is of utmost importance that our guests and associates experience a safe and secure atmosphere. FELIZ Stays prohibits any person from openly carrying any firearm in an unconcealed (open) manner onto our properties premises. This policy applies to all firearms, regardless of whether the firearm is a long-barreled gun or a handgun.
Guests or visitors who are lawfully permitted to possess a firearm may bring such firearm onto the premises only if the firearm is in a concealed manner.
All guests that fail to follow this policy may be asked to leave the premises.
An exception to the restrictions described in this policy statement applies to law enforcement officers and designated military personnel, while on duty and required to carry firearms in the performance of their duties. There will be no exemption to this policy for private persons; even for those persons otherwise licensed and permitted to carry a firearm openly under state law.
Unfortunately, no pets are allowed in all our vacation rental properties. They properly cleaned and sanitized. We have children frequently and we are avoiding any allergies. An additional cleaning fee will be charged to the leaseholder for keeping pet/s inside the property.
Parking is not allowed on lawns, empty neighboring lots, or dunes. Parked cars must not block emergency vehicle access at any time. Check with our team regarding parking designations for your specific vacation property.
RVs, campers and trailers are not permitted on the grounds of any property at any time unless explicit approval has been granted from our team.
Unfortunately, FELIZ Stays cannot predict construction plans in the area. You may reserve a property at a time when there is no construction, but it could begin prior to your arrival. We regret any inconvenience that may result but we have no control over these situations and are not able to facilitate relocations or refunds.
Owner Closets and Garages
Many of the homes have cupboards and closets that remained locked and contain the property owners personal items. Please respect the locked garages and cupboards and do not attempt to open them.
Lost and Found
FELIZ Stays will not be responsible for any items that are left behind in properties. Please check the property thoroughly before departing. We will gladly communicate with guests for any items left behind as reported by the cleaning company.
The leaseholder will be responsible for any accidental damage to the property or its contents caused by the guest, the guest’s family or invited guests.
Accidental damage is defined as unintentional damage from unforeseen accidents. Please contact us immediately if there are any damages to the property or its contents during your stay so we can address it.
Maintenance and Emergencies
When you check in, all equipment should be in working order, however unfortunately things do unexpectedly break down. Please report any inoperative equipment or other problems right away so we can promptly resolve these issues for you. FELIZ Stays has an excellent maintenance team which is available seven days a week to take care of everything from general maintenance to plumbing issues. We will make every effort to quickly resolve any maintenance related issues during your stay.
You will be given the emergency maintenance/housekeeping phone number in your check in instructions. Please contact us via email for non-emergency issues during your stay.
FELIZ Stays cannot be held accountable for issues we’re not aware of, so please complete a walkthrough of the home upon check in and notify us promptly if an issue is identified. Maintenance issues will not be addressed at check-out or after you return home.
FELIZ Stays’ goal is to always provide you with clean accommodations, and we work hard to ensure that your house is ready for your vacation. If any cleaning issues are noticed at the time of check-in, please contact us immediately. Our cleaners will happily correct the issue. FELIZ Stays cannot be held accountable for problems we are not made aware of. Housekeeping related issues will not be addressed at check-out or after you return home.
Check in time is 4pm. We ask that you not pressure our staff to allow you to go to your property before your scheduled check-in time. Our inspecting and housekeeping teams are dedicated to providing a clean, sanitized and disinfected home for your stay at the property, we need to ensure that they have the time to do so.
There’s so much to do while you’re waiting for your check-in time. Enjoy or visit a local attraction. Sometimes, although rarely, it may be necessary to delay check-in.
Under no circumstances should guests go directly to, or enter their vacation property before receiving their notification with the lockbox information.
Check out time is 10am; we are unable to make any exceptions! We need to get busy preparing for the next Guest. Please follow the checkout instructions sent via email and have a safe trip back home.
We do not recommend shipping items to our properties. We are not liable for loss or damage of shipped items. The guest will be responsible for tracking and locating their package.
We have made every effort to provide accurate and complete information on both our website and in our printed material; however, FELIZ Stays will not be held liable for printing errors, omissions, equipment failure, changes in amenities or furnishings provided from homeowners, or changes in amenities or furnishings provided from homeowners, or neighborhoods.